Noodles REWARDS FAQ

 

Check below for answers to frequently asked questions about our NoodlesREWARDS program. This is currently in test at several locations. Please click here to see if your location is currently participating.

General

  • What is NoodlesREWARDS?

    As a NoodlesREWARDS Member you’re in-the-know on all things Noodles & Company – World Kitchen. Menu updates, special Sneak Peek invitations, Reward Member Tastings and Sweepstakes – plus Bonus Perks for being a FAN of Noodles! And, as if that’s not delicious enough, with each visit you’ll work your way into surprise rewards like FREE Menu items, Noodles swag, and Gift Cards.

  • What if I don’t have an Apple or Android smartphone? Can I still use the program?

    No smartphone, no problem! Just click here to sign up or log in to use the Rewards program online. Please make sure you add your phone number to your account so you can provide it at the restaurant when ordering.

  • Where can I redeem NoodlesREWARDS?

    NoodlesREWARDS is in test right now. Please click here to see a list of participating locations.

  • When will everyone be able to use the Rewards program?

    NoodlesREWARDS is in test right now and we plan to launch it nationwide in 2017. Stay tuned! Click here to see a list of participating locations.

  • What locations can use the Online Ordering part of the app?

    Every Noodles & Company location can use the online ordering part of the app. Only participating locations are able to use the Rewards part of the app. For the list of test Rewards locations, click here.

  • I’m an EClub member. Will I still receive news and promotions through email?

    Yes, the Rewards program is separate from our EClub. We encourage you to join both if you are not already a member. To join EClub, click here.

  • My app is not working properly.

    If you are still able to get to the menu on your app, please submit your question under “Need Help?” If you are not able to get to the menu, please contact us here.

  • I am not able to sign in to my account on the app or online.

    Please contact us here.

  • How do I change my email address?

    You are able to change your email address in the app by going to the menu and clicking edit profile. From there you can erase your current email address and add your new one. If your account is linked to Facebook, you will be unable to change your email address as it is associated with your Facebook account. In that case, please contact us under the "Need Help?" section of the app.

Rewards and Redeeming

  • Does my reward expire?

    Yes, each reward has a specific expiration date. You can view this under the Rewards & News tab in the app. The expiration date is listed at the bottom of the specific Reward.

  • What if I click on Redeem for a Reward and I am not in the restaurant yet?

    If you accidentally click Redeem for your Reward and are not yet in a restaurant, you will still be able to use your reward. You will receive an email with a redemption code that you can provide to the Noodles Ambassador at the register or you can pull up the redemption code at a later time through Account History.

  • If I redeem a reward at the register, do I still need to scan to earn?

    No, if you are redeeming your Reward, you automatically earn a scan for that visit.

  • Do I need to scan on every visit to earn Rewards?

    Yes, there are three ways to earn. Scan your phone at the register, scan the barcode on your receipt or enter the code from your receipt. You can enter the code from your receipt on the app under Earn “Enter Receipt Barcode” or online here.

  • Can I redeem more than one Reward per visit?

    No, you are only able to redeem one Reward per visit. Offers cannot be combined.

  • Can I redeem more than one Reward per day?

    Yes, but the visit must be more than four hours apart. Offers cannot be combined in one single visit.

  • What if I forget to scan my app at the register?

    No worries, just grab the code from the receipt and enter it under Earn “Enter Receipt Barcode” or online here if you do not have a smartphone.

  • Can I earn Rewards through Online Orders?

    Yes, as an Online Ordering account holder, each time you order while being logged in, your order will automatically be tracked.

Rewards on A Desktop

  • How do I redeem my reward on a desktop?

    If you are ordering online, please log in to order.noodles.com with your account. When you go to checkout, any rewards you may have on your account will show up and you can apply them to your order.

    If you are at a restaurant, provide the cashier with the phone number associated with your account. They will be able to bring up any rewards you have on your account and apply it to your order.