FAQs

We’re here to answer your questions.

Here are some common ones we frequently get asked. If you don’t see what you’re looking for, please use our Guest Feedback Form.

  • Rewards General
  • Rewards and Redeeming
  • General
  • Franchising
  • Foundation Giving Fund
  • View All

Why is my crave card without an ePin no longer accepted?

To secure the crave card funds of our guests, our online ordering system will no longer accept crave cards that do not contain an ePin.  You will still be able to us these cards for in-restaurant purchases. If you have any additional questions, please reach out to us here.


What is Noodles Rewards?

Ordering gets easier. Rewards get tastier.

We’re serving up something great with a rewards program that makes it easier to earn points, track progress, order online and save your favorite orders and location.

Member Tiers
3 tiers make it easy to track progress and level up for better rewards.

Earn Points
Earn points towards offers and freebies.

Easier Ordering
Save your favorite orders and location for faster future orders.


What if I don’t have an Apple or Android smartphone? Can I still use the program?

No smartphone, no problem! Just click here to sign up or log in to use the Rewards program online. Please make sure you add your phone number to your account so you can provide it at the restaurant when ordering.


What locations can use the Online Ordering part of the app?

Every Noodles location is available for ordering on the app.


Do I get a birthday treat for being a member of Noodles Rewards?

Make sure your birthday is in your Noodles Rewards profile in order to receive the special treat. It will be delivered to your account on your birthday.


My app is not working properly.

If you are still able to get to the menu in the top left corner of your app, please submit your question under “Feedback” If you are not able to get to the menu, please contact us here.


How do I redeem my reward?

As a Noodles Rewards member, you are eligible to redeem points for certain offers. You must access the “Deals” section while signed into your Noodles app or desktop at Noodles.com/order. You must have enough points in your account in order to redeem an offer. If the offer is available for you to purchase with your points, you will click on “Use Points” and confirm on the next screen. You will present the QR code to the Noodles Ambassador at the time of purchase or click “Order Ahead” to apply it to an online order.  Once you select an offer to redeem with your points, the offer must be redeemed within 60 days.  If the offer is not redeemed within 60 days, it will expire and you will lose the offer and the points.

Only one Noodles Rewards account may be used per transaction to redeem points for rewards. Only one reward can be applied per transaction and cannot be combined with any other offers, coupons or promo codes.

Noodles Rewards Members may receive surprise and delight rewards throughout the year and bonus rewards based on Members’ referrals, purchase history and profile settings. These rewards are subject to their own terms and expiration dates. These offers will be found in the “Deals” section of your account when signed in to the app or online at Noodles.com/order.


When do my points and rewards expire?

Points will expire six (6) months from when they are earned. For example, if you earn 30 points on January 1, 2020, those points expire on July 1, 2020. When you redeem points for offers, your oldest points are used first. Points will not be added back to your account if you do not use a reward before it expires.

Noodles Rewards Members may receive surprise and delight rewards throughout the year and bonus rewards based on Members’ referrals, purchase history and profile settings. These rewards are subject to their own terms and expiration dates. These offers will be found in the “Deals” section of your account when signed in to the app or online at Noodles.com/order.


How do I earn points?

Points are awarded for making qualified Noodles purchases, and are based on the tier a Member is in. For more information on tiers and point awards by tier, please see the Program Tiers section below. To earn points through the Noodles Rewards Program you can (1) make a qualifying purchase by ordering online while signed into your account (2) scan your Noodles Rewards app at the register when ordering, or (3) provide the Noodles Ambassador with your registered phone number on your account when placing an order. Some purchases and transactions do not qualify for earning points, including, but not limited to: purchases of Noodles gift cards, alcohol purchases, tips and sales and other transactional taxes. Points are rounded to the nearest whole point value.

Noodles & Company may offer guests the opportunity to earn points through certain promotions, achieving milestones or completing challenges. Points for these activities will be awarded as described in the promotion and are subject to their own terms.

Points for any qualifying purchase are only awarded to one Noodles Rewards account. Points may take up to 48 hours to appear in your account. If you are refunded for your order, your points will be refunded as well. This can cause points to go into a negative balance if you have already spent your previously earned points.


Can I redeem more than one Reward per visit?

No, you are only able to redeem one Reward per transaction. Rewards cannot be combined with any other offers or discounts.


I am not able to sign in to my account on the app or online.

Please contact us here.


How do I change my email address?

Please contact us here.


What is the mission of the Noodles & Company Foundation?

The Noodles & Company Foundation is a 501(c)(3) public charity that supports Noodles & Company team members by providing cash grants to assist in handling financial challenges brought on by catastrophic events or emergency hardships.


Who is eligible for financial assistance through the Noodles Foundation?

An actively employed Noodles & Company team member as of the hardship event date, or the parent/spouse/domestic partner/child of the Noodles & Company team member. Visit our Foundation page to learn more.


How does one submit an application for assistance?

An electronic application can be found by visiting noodles.com/foundation. The form must be completed in entirety and supporting documentation must be attached to accompany the application. The Noodles & Company Selection Committee will review all requests within 14 days of submission. Time sensitive requests will be reviewed as soon as possible. Nontaxable funds are distributed by check directly to the creditor whenever possible.


What types of events qualify to receive funds?

Team Members must experience an unavoidable catastrophic event/emergency that is:

  1. Identifiable: the event or hardship must be described in detail in the application.
  2. Damaging to property/person: a loss of life, health or property;
  3. Sudden: the event or hardship must be swift and precipitous, not gradual or progressive
  4. Unexpected: the event or hardship must be unanticipated, unforeseen, unintended or unplanned, an ordinary, anticipated event caused by deliberate intent will not qualify; and
  5. Unusual: the event or hardship must be noticeably different from what is generally found or experienced, it cannot normally occur in the ordinary course of day-to-day living.
  6. If the team member is insured, insurance benefits should either be unavailable or inadequate.

Examples of Qualifying Events:

  1. Unusual medical/dental expenses caused by a severe illness/ accident (including travel expenses);
  2. Property casualty loss of home or contents due to a catastrophic event (e.g. fire, crime or flood) that is not covered by insurance;
  3. Unusual expense for the care and training of a handicapped dependent;
  4. Insurmountable indebtedness occurring for reasons beyond the individual’s control;
  5. Expenses due to the death of a Noodles team member or a member of a Noodles team member’s immediate family (defined as spouse, domestic partner, child; or a relative that the team member provided more than half of their financial support and vice versa;)
  6. Emergency housing expenses to prevent or immediately following eviction.
  7. Expenses due to unforeseen loss or damage to mode of transportation that prevents Noodles team member from working (e.g. fire, accident, theft or need for unanticipated repairs).
  8. Lack the necessities of life, including financial, physical, mental or emotional well-being, as a result of the catastrophic event or emergency hardship described above.

For more information, visit our Foundation page.


Who provides the funding to the Noodles & Company Foundation?

Noodles & Company team members from across the country donate to the Noodles & Company Foundation as do others from the community who share a passion for improving the well-being of our team members.


Who reviews the applications submitted for assistance?

Applications will be approved or rejected by the Noodles & Company Foundation Selection Committee that will consist of at least five Noodles & Company team members, including at least one general manager and one corporate support team member, selected and approved by the Foundation’s Board of Directors.


Where can I find a menu?

Click on Menu in the navigation. From there you can sort through all of our dishes in our main menu, such as Noodles, Soup, Salads and Shareables. Or you can click on Locations, select the restaurant nearest you and choose Online Ordering to view the exact menu and pricing at your favorite location.


Where are you located?

Select Locations from the navigation and enter the information about your area to find a list of restaurants near you. We’re opening new restaurants all of the time so check back often!


When are you open?

Hours vary depending on location so select Locations from the navigation and enter the information about your area to find a list of restaurants near you then choose More Info.That will bring you to a page with more information about your favorite restaurant including hours. For holiday hours, contact your local restaurant directly.


Where can I find nutritional information?

Click on Menu in the navigation and then go to Nutrition & Allergens. From there you can view and download our complete nutritional guide. You can also select the individual dish to review nutrition information, dish description, profile and pairing suggestions.


I have allergies and specific questions regarding your food. Where can I find this information?

Go to Menu in the Navigation bar and select Nutrition & Allergen Guide. We indicate what dishes include the Big Eight allergens (milk, eggs, peanuts, tree nuts, fish, shellfish, soy and wheat) in our restaurant. Please note because we offer so many unique flavors, not every ingredient we use is listed in our menu descriptions. We’ll try hard to accommodate your needs, but we can’t guarantee no cross contact. We also urge you to inform a manager of your needs every time you dine with us. If you have specific questions, please use our Guest Feedback Form.


I need to avoid gluten. What can I eat?

Go to Menu in the Navigation bar and select Nutrition & Allergen Guide. We make recommendations if you are watching your gluten intake. We’ll try hard to accommodate your needs, but please consider that we do have wheat in our restaurant, and we can’t guarantee no cross contact. We also urge you to inform a manager of your needs every time you dine with us. You can also filter our menu by selecting Gluten Free to view other menu options that can be made gluten free with a few modifications.


I am vegetarian. What menu items can I eat?

Most of our dishes are vegetarian unless you add a protein, so there are lots of choices for you. For convenience, our vegetarian dishes have a V next to them on our menu and nutrition guide.


I am vegan. What menu items can I eat?

While there is no commonly accepted definition for vegan*, we define it as menu items that don’t contain meat, fish, dairy, eggs or other animal products. If your definition matches ours, try these menu items:

  • Japanese Pan Noodles
  • Tossed Green Side Salad with balsamic vinaigrette
  • Penne Rosa without cream and cheese
  • Spaghetti with Marinara without cheese

Click here for more information.

*Our dishes may contain sugar and/or wine. For a full list of ingredients, please click here.


I have a new location idea...

We love to hear where you think we should open. Go to our Guest Feedback Form and submit your idea.


I want to open a franchise. How do I get started?

Go to the Franchising section to get started.


How can I purchase a gift card?

Go to the Gift Card section of the Navigation bar and select your card type.


Can I look up my gift card balance online?

Yes, you can check your gift card balance anytime! Simply enter your gift card ID number found on the back of your card at the bottom of our Gift Card page. Running Low? You can refuel at your neighborhood Noodles & Company.


Where do I ask about sponsorship, in-restaurant fundraisers, donations etc.?

We are very active in our local communities and welcome your ideas and requests. Please go to the Giving Back section.


How can I become a member of the Noodles & Company team?

We’re always on the lookout for genuine, nice people to join our team. Click on Careers at the top of the page and check out our openings.


Unanswered questions?

Sorry we couldn’t help you out. Please submit your question through our Guest Feedback Form.


Can I franchise a single Noodles & Company restaurant?

No. Currently we are looking for Franchise Area Operators able to develop three or more restaurants.


What are the current qualifications for franchising Noodles & Company?

Please go to our Criteria page for more information.


Can you send me financial information such as typical profits, sales, ROI's investment amounts, etc for a Noodles & Company restaurant?

Yes. We have a Franchise Disclosure Document (FDD) that contains important financial information about our company and restaurants. We furnish a copy of the FDD to qualified candidates as part of our process.


I have a great real estate site for a Noodles & Company restaurant but I don't meet your franchise criteria. Who should I contact?

For individual real estate considerations, please provide feedback here.


I live outside the U.S. And am interested in bringing Noodles & Company to my country. Are there international opportunities?

Because we are in the beginning stages of franchising, we are focusing our efforts in larger domestic markets at this time. We are not exploring growth opportunities outside the U.S. at present.